What Will 2008 Bring?
January 16, 2008Humans and Machines – Who Is in Control?
February 5, 2008See what you told us about How Your Customers Value You:
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67% companies state that their unique value is either good quality of their products/services or excellent customer service – so where is the uniqueness?
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In 75% companies, incongruence between Sales and Marketing departments leads to customer confusion
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33% companies never surveyed their customers about the value they got
- In 58% companies, customers do not see clearly their unique competitive differentiators
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59 % companies see the main value of having a consistent and clearly articulated message in the fact that their customers would clearly see the value they provide
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43% companies believe that their message could be refined to encourage more leads and increase sales just by asking their customers!