As more and more financial institutions embrace the concept of CRM, are they really improving their relationships with their customers, and is that improvement equating to dollars on the bottom line?

At the same time, while preparing for T+0, many financial institutions are attempting to provide better access to their stakeholders through Portals. How many of these eBusiness initiatives are really using the all of the data stored across the entire enterprise in a truly integrated way that yields valuable data? Are banks getting value for money on their applications?

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